Senior Relationship Manager (Sector Head) Job at True North Consult Ltd

True North Consult Ltd

Senior Relationship Manager (Sector Head) Job Post

Location: Jobs in Uganda 2025 - 2026

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: April 10 2025

Hiring Organization: True North Consult Ltd

Job Details:

Job Purpose
Take charge of and oversee assigned sector portfolio by directing, controlling and co- ordinating all banking, lending, deposit taking and operations associated with accounts with the intention of monitoring acceptable credit risk and maximizing the bank’s return from
each client. Identify, cultivate, develop and manage business relationships with clientele within the assigned sector portfolio.

Responsibilities
Financial
• Responsible for the growth of the corporate banking business assigned sector portfolio to ensure set targets for portfolio growth, income and quality are achieved.
• Assess and recommend high quality credit facilities for clients within allocated segment and potential clients and thereafter oversee completion of all related security documentation with a view to maximizing earnings and minimizing bad debts. The full process to be handled in a professional and efficient manner and in conformity with Credit Policy requirements
• Identify and develop new business proposals within allocated sector efficiently and expeditiously to ensure that potential new business opportunities with existing and new clients are not lost to competitors
• Generate and improve profitability of allocated sector portfolio of new customer relations

Customer
• Collect and analyze vital data on allocated sector client’s i.e. annual reports, management accounts, interim reports, industry reports and all press cuttings etc. to acquire in-depth knowledge which will enable you to act as adviser to management on all aspects of assigned accounts relationships
• Initiate and monitor Customer/Bank contact at all levels for assigned clients to ensure highest standards of service are maintained.
• Develop an intimate understanding of the client’s industry/Business, analyze their modus operandi, management practices, judgment of various influential decision makers and market conditions affecting their long-term viability, prepare customer
account plans of customer plans
• Treat customers fairly and avoid mis/over-selling

Internal business processes
• Adhere to Bank risk management and operational policies & Standards in the unit
• Compliance with local regulatory & group policies on KYC &AML

Learning and growth
• Lead a team of highly motivated individuals and ensure that you assist them to meet their objectives.
• Responsible for the Performance management of all Corporate and Commercial Banking staff ensuring effective target setting, monitoring and correct performance measures are done.
• Ensure that the staff adhere to the leave guidelines as per Human resource policy
• Ensure the team is well trained in all areas concerning their line of work
• Mentor and discuss career path and growth opportunities. Work with the staff to achieve these opportunities
• Attend all trainings arranged by the Bank
• Discuss career path/growth with line manager at least quarterly

Job Dimensions
Direct Reports
• Relationship Managers

Indirect Reports
• Relationship Officers

Stakeholder Management
Internal
• Credit department
• Branch Operations departments
• Product units
• Global Markets
• Credit Committee
• Audit
• Risk and Compliance
• Legal
• Finance

External
• Customers
• Service providers; Lawyers, valuers, insurers
• Trade/Business associations

Decision Making
Authority
• Operational- Most day-to-day decisions regarding customers, staff (not credit)
• Managerial – Management of leave, budget distribution/allocation Any others as will be through written delegation from the unit head

Work cycle and impact
• 3 month – 6 months

Education, Training, Skills & Experience
Academic Qualifications
• A Bachelor’s Degree from a recognized university
• A Master Degree in Business Administration (MBA) is an added advantage

Experience
• At least 8 years and above working experience within the credit or front sales environment, 3 of which at managerial level
Professional Training
• Professional qualifications in ACCA, CPA, CFA etc. are an added advantage
• Strong general banking expertise
• Prior experience within the Corporate Banking environment is an added advantage

Technical Competencies
Financial Analysis
• Understands how to interpret financial statements and capable of generating a detailed credit appraisal.
Credit Structuring
• Understands and can structure complex deals
Behavioral Competencies
Intellect
• Applies business acumens and technical financial skills to the overall management of the performance management and development platforms.
Team player
• Shares with and consults others, enjoys working in a collaborative context
Level headed
• Should be able to handle rejection and deal with difficult customers
• Flexible Is open to and is able to cope with change, is able to deal with ambiguity as a result of change
Listening
• Encourages and seeks to understand other view points and perspectives Attuned to all possible sources of useful information
Behavioral Competencies
Persuasive
• Enjoys selling, convincing with facts, negotiates, changes the opinions of others
Decisive
• Weighs things up quickly, is prepared to take calculated risks
Socially confident
• At ease with meeting people, knows what to say and is quick to establish rapport
Resourceful
• Finds practical ways to solve issues