Sales Call Centre Manager Job at True North

True North

Sales Call Centre Manager Job Post

Location: Jobs in Uganda 2025 - 2026

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: April 8 2025

Hiring Organization: True North

Job Details:

Reports To: Head of Customer Success
• Duty Station: Kampala, Uganda
• Supervises: N/A
• Interacts/Interfaces with: N/A

Job Purpose/Responsibilities:
o We are looking for a dynamic and results-driven Sales Call Centre Manager to oversee and manage tele sales operations within the call center.
o This role involves leading the Tele sales Call Centre Team, ensuring sales targets are met and maintaining high-quality standards in customer interactions.
o The manager will ensure that leads are converted into sales and provide feedback to the business on reasons for rejection and strategies on how to overcome these.
o The ideal candidate should have strong leadership skills, a proven track record in tele sales, and the ability to foster a high-performance culture while ensuring exceptional service delivery.
o Develop and implement strategies to achieve and exceed tele sales targets.
o Oversee day-to-day operations of the call center, ensuring efficiency and alignment with business objectives.
o Monitor call center metrics, including call volume, conversion rates, and sales performance, to identify areas for improvement.
o Lead, mentor, and motivate the tele sales team to achieve individual and team sales goals.
o Set clear performance expectations, conduct regular evaluations, and provide constructive feedback.
o Develop and execute training programs to improve sales techniques, product knowledge, and customer service skills.
o Foster a positive and collaborative work environment that promotes teamwork and accountability.
o Ensure high standards of quality in all tele sales interactions by implementing quality assurance processes.
o Address customer complaints or escalations promptly to maintain a positive customer experience.
o Analyze sales data and prepare regular reports on performance, trends, and recommendations for improvement.
o Use insights from data analysis to refine sales strategies and optimize call center operations.
o Provide detailed reports to senior management on progress towards sales and performance goals.
o Continuously assess and improve tele sales processes, workflows, and tools to enhance productivity and efficiency.
o Collaborate with other departments, such as Marketing Debt Collection and Sales teams, to align sales efforts with broader business goals.

Person Specification:
Qualifications and Experience:
• Bachelor's degree in business administration, Sales, Marketing, or a related field (or equivalent experience).
• 5+ years of experience in call center specifically tele sales management, with a proven record of meeting and exceeding sales targets.
• Strong knowledge of tele sales techniques, CRM systems, and call center technologies.
• Experience in performance management and team leadership.
• Skills and Competencies:
• Exceptional leadership and motivational skills with the ability to inspire a team to achieve goals.
• Strong analytical skills to interpret sales data and drive informed decisions.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to manage multiple priorities, meet deadlines, and perform under pressure.
• Commitment to delivering high-quality customer experiences while achieving sales objectives.