IT Support Job at Uganda Post Limited

Uganda Post Limited

IT Support Job Post

Location: Jobs in Uganda 2025 - 2026

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: May 31 2025

Hiring Organization: Uganda Post Limited

Job Details:

Job Title: IT Support (02 Positions
Duty Station: GPO Kampala
Reports to: Network & Systems Administrator
Job Purpose
To provide support for UPL’s IT infrastructure, including hardware, software, communications and training to UPL staff at head office, DPOs and SPOs in line with UPL IT guidelines and policies.

Key responsibilities
1. Provide the desktop support to all staff of UPL, including all user support for network, desktop, software, telephone, email, files, data recovery and remote access.
2. Install, configure and administer software and hardware at end user point in line with UPL policies and IT best practices.
3. Periodically check servers including logs, disk space, etc. resolving issues as necessary in line with UPL policies.
4. Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT department.
5. Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
6. Provide expertise and practical assistance in the investigation, evaluation and interpretation of data to assist the work of Posta staff.
7. Ensure data coherence, availability, accuracy and security to meet UPL’s information systems requirements.
8. Design and implement LAN/WAN infrastructure that meets international standards.

Required minimum qualifications and experience
a. An Honours Bachelor’s degree in IT/Computer Science / Information Systems
b. Minimum of Four years working experience three of which should have been
in a similar field in a reputable organisation.

Key Competences
1. Communication & Interpersonal skills
2. Time management skills
3. Flexibility