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| I&M Bank Uganda |
Product Analyst Job Post
Location: Jobs in Uganda 2025 - 2026
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: 17 January 2025
Hiring Organization: I&M Bank Uganda
Job Details:
JOB TITLE: PRODUCT ANALYST
LOCATION: HEAD OFFICE
REPORTS TO: MANAGER
PRODUCT MANAGEMENT
JOB PURPOSE
To actively contribute to the
development, execution, and enhancement of asset and liability products,
digital banking offerings, and product strategies. This role involves driving
the implementation of new products, fostering innovation in the product lifecycle,
and ensuring performance tracking aligns with business goals. The incumbent
will also lead market research efforts to assess customer needs, monitor market
trends, and optimize product offerings in line with the regulatory framework,
ultimately driving product adoption and supporting business growth.
KEY RESPONSIBILITIES:
New Product Development and
Implementation
- Lead the development and
rollout of innovative asset and liability products (e.g., loans, deposits,
and savings products) to meet customer needs and support business growth.
- Implement product
development procedures across all relevant business units, ensuring
alignment with digital transformation goals.
- Conduct periodic reviews
of underperforming products and recommend enhancements or discontinuation
to drive optimal product utilization.
- Serve as the key point of
contact for system enhancements related to both new and existing products,
ensuring smooth integration and adoption.
- Address product-related issues
in a timely manner, ensuring alignment with organizational goals and
customer expectations.
- Conduct business risk
assessments, implement mitigation controls, and ensure compliance with
regulatory standards in all product offerings.
- Innovate new digital
banking solutions and asset-liability management processes that meet
customer needs and improve operational efficiency.
- Ensure compliance with
governance, risk, control, and regulatory requirements, while keeping
staff informed of expectations.
- Oversee the implementation
of any new regulatory or group requirements to maintain product
compliance.
Product Enrichment and Digital
Product Initiatives
- Manage the ongoing
development and enrichment of asset and liability products and digital
banking solutions, incorporating customer feedback and competitive
intelligence.
- Implement product
initiatives that address emerging customer needs, leveraging market
research and digital transformation opportunities.
- Collaborate with internal
teams to manage and communicate product changes to customers, ensuring
transparency and effective messaging.
- Drive product innovation
through continuous monitoring of competitors’ products and market trends,
ensuring the bank remains competitive in digital and traditional product
offerings.
- Ensure that all product
changes adhere to legal, regulatory, and internal governance requirements.
Market Research and Customer
Insights
- Conduct regular market
research to identify customer preferences, market trends, and competitor
strategies, ensuring products are aligned with the latest developments in
the banking sector.
- Analyse customer
behaviour, feedback, and usage data to refine and enhance product
offerings, driving increased engagement and satisfaction.
- Provide insights and
recommendations based on market research to inform product development and
strategy.
Tracking Product KPIs and
Performance
- Regularly track and report
on the performance of asset and liability products, digital solutions, and
new product offerings, preparing detailed reports on revenues, customer
adoption, and product profitability.
- Manage key product
performance metrics (KPIs), focusing on revenue generation, cost control,
and product usage.
- Take a proactive approach
to identifying opportunities for improving product performance and usage
across customer segments.
- Lead product performance
reviews and collaborate with business teams to implement corrective
actions as necessary.
- Ensure all products meet
agreed service level agreements (SLAs) and customer expectations.
Training, Coaching, and
Continuous Improvement
- Develop and implement
training programs for branch and sales teams to improve product knowledge
and drive better customer engagement.
- Collaborate with
cross-functional teams to continuously review and enhance the product
development process, ensuring streamlined and efficient operations.
- Lead initiatives to
improve product design, user experience, and overall customer
satisfaction.
Any Other Responsibility
- Undertake any other
responsibilities as assigned by the bank's management, in alignment with
the bank’s strategic goals and business needs.
Minimum Education
Qualification:
University graduate in a business,
finance, or IT-related discipline.
Work Experience:
Minimum 3 years of experience
in banking, product management, or business analysis, with a focus on
asset-liability management, digital banking, and market research.
Required Competencies
(Knowledge, Skills & Abilities):
- Strong understanding of
asset and liability products (e.g., loans, deposits) and digital product
offerings (e.g., mobile banking, digital wallets).
- Proven experience in
product development, sales, and operations in the financial services
sector.
- Familiarity with market
research techniques and customer insights gathering.
- Strong project management
skills and stakeholder management experience.
- Expertise in product
management processes, including business case development, product
lifecycle management, and performance tracking.
- Solid understanding of
regulatory, compliance, and risk management frameworks in banking.
- Strong analytical skills,
with proficiency in business analysis tools such as advanced Excel, MS
Access, and other reporting systems.
- Excellent written, verbal
communication, and presentation skills.
- Team-oriented, with the
ability to inspire, motivate, and educate others.
- Ability to translate
strategic business goals into actionable product initiatives.
- Experience with financial
systems and user requirements for digital banking products.
- Knowledge of performance
management techniques and their application in product development.
- A proactive, self-motivated approach with strong interpersonal skills.
- Experience in the East African market or similar regions is an added advantage.
Application procedure
• Note: Deadline for this job posting is 17January 2025 at 5:00pm and only shortlisted candidates will be contacted
• Interested and qualified? Click here to apply
Date Posted: 2025-01-15
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