Back Office Supervisor Job at Pride Microfinance

Pride Microfinance

Back Office Supervisor Job Post

Location: Jobs in Uganda 2025 - 2026

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: February 23 2025

Hiring Organization: Pride Microfinance

Job Details:

Job Description:
Main purpose of the job:-
The Back Office Supervisor will be responsible for the day-to-day supervision of the back-office transactions such as reconciliations, clearing & data functions to ensure effective execution and delivery of customer service and ensuring regulatory compliance & support, enhancing adherence to operational internal controls by branch teams. He / she will directly report to the Manager Back Office and will be based at Head Office.

Duties and responsibilities:-
• Oversee the daily back-office operations of the bank and ensure compliance with policies and procedures.
• Manage the reconciliation of bank GLs and Nostro accounts on a regular basis.
• Implement back-office bank control system/procedures in Cheque clearing, EFTs, RTGS and other local transfers in line with bank policies and BOU clearing house rules and regulations.
• Escalate significant funding discrepancies or missing settlement payments to the Settlement Operations management team for research and resolution.
• Resolve exception items resulting from processing or rejections by the E-Schemes.
• Reconcile and ensure that suspense items do not exceed the established timeline designate for each type of exception.
• Lead the analysis of the existing reconciliation processes to assess the strength of the controls and identify areas for improvement.
• Performs UAT for various system enhancements, modifications and introductions
• Ensures compliance with internal controls and standards for team supervised and branch teams.
• Monitor operational procedures and systems, making recommendations for improvements where seen.
• Improving operational management systems, processes and best practices; Helping the organization's processes remain legally compliant.
• Enhance operational systems to support the organization; train, and supervise staff to Ensure high-quality production of all.
• Participate in Developing and implementing operational policies and procedures for efficient operations. · Enhance systems, processes, and best practices.
• Coordinate with other departments for improved turn around time in service delivery

Job specifications
• Bachelor’s degree in any Discipline.
• Should have knowledge and understanding of banking operations, in-depth understanding of clearing and local transfers, versatile with current local regulations on International Operations.
• Should have good knowledge of local payment systems
• At least four years of banking experience with at least 2 years in back-office operations