Relationship Manager, SME Job at KCB Bank

KCB Bank

Relationship Manager, SME Job Post

Location: Jobs in Uganda 2024 - 2025

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: October 07 2024

Hiring Organization: KCB Bank

Job Details:

Job Definition.
1. Execute sales of SME assets, Liabilities, and other product types as per targets allocated by the SME Manager.
2. To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
3. Facilitate the SME Centre’s Service Delivery to customers.
4. Handle Establishment of new and Variation of existing account relationships.
5. Deal primarily with SME accounts.
6. Offer support to allocated branches in terms of lead generation and management of asset and liability portfolios for high-net-worth clientele.

Principal Accountabilities
1. Selling bank products to new customers and cross selling to existing customers.
2. Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
3. Deposit mobilization for the bank.
4. Collect information from customers relating to account relationship.
5. Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
6. Doing Business banking returns, Sales returns, and relevant areas of the Executive Summary.
7. Sales calls and market intelligence gathering.
8. Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
9. Receiving, guiding, and doing initial appraisal of loan applications
10. Explaining and having customers sign letters of offer.
11. Completing of the advances facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc.).
12. Ensure Credit loan applications are well captured in credit Analyst system and follow up for timely resolutions of customers disputes.
13. Any other duties that may be allocated from time to time.

Knowledge and experience required.
Clearly state the level of education, number of years overall experience or specialized experience, skills, training necessary for acceptable performance in the position.
• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
• At least 4 years’ experience in sales and services and their relevance to SME customers.
• Ability to identify, analyse and structure SME lending requirements.
• Thorough knowledge of banking products and services.
• Demonstrate knowledge of Digital Financial services and their relevance to SME customers.
• Strong communications, negotiation, and interpersonal skills with ability to win business.
• Passion for Performance.
• Open to New Ideas in a rapidly changing Business Environment and innovative.