Customer Experience Consultant Job at KCB Bank

KCB Bank

Customer Experience Consultant Job Post

Location: Jobs in Uganda 2023 - 2024

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: June 24 2024

Hiring Organization: KCB Bank

Job Details:

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10
• Cross sell all bank products and services.
• Attend to customer’s queries whilst lodging them In ECRM
• Resolve and minimize number of customers complaints.
• Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
• Maintain proper documentation and custodianship of Blank forms.
• Ensure 100% collection of revenues for services rendered.
• Rectify irregularities highlighted in the audit report in customer service area.
• Punctual and accurate submission of relevant reports.
• Ensure all relevant stationary is available to customers.
• Cleanliness of the banking hall.
• Any other duties assigned from time to time.