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| Premier Credit Limited |
5 Customer Retention & Reactivation Officer Job Post
Location: Jobs in Uganda 2023 - 2024
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 05
Deadline: June 28 2024
Hiring Organization: Premier Credit Limited
Job Details:
Reports to: Customer Service Supervisor
Department: Customer Service
Duty Station: Call Centre
JOB SUMMARY:
The overall purpose of this role is to provide a one-stop financial solution to retail customers following-up on non-funded and dormant accounts, up-selling and cross-selling to account holders and potential leads, provide efficient, effective customer service with utmost level of consistency and quality to all customers.
KEY RESPONSUBILITIES:
• Outbound campaigns – Make outbound Calls to drive funding, inactivity management, dormant account reactivation etc.
• Identify opportunities to push the Institution’s products and services by customarily requesting inward customers for stretched business and referrals, to aid in the proceeding with business growth of the Institution.
• Achieve in Initiating contact with pre-existing customer and address inquiries seeking to establish a long-term valuable relationship, largely founded on enhancing sales deliverables.
• Capture Voice of Customer (VOC) on various products and services and address any complaints for service recovery and customer satisfaction
• Quality health check calls, market intelligence on products and services consumed by customers from the competition and customer profiling.
• Ensure customer feedback and insights from the various campaigns is accurately captured and any urgent customer issue is escalated for resolution.
Academic qualifications & Experience
➢ A minimum of a Diploma in any academic discipline from a recognized University
➢ At least 6 months experience in Banking / Microfinance industry ➢ Experience in customer service is a plus
Skills Required:
• Excellent customer service orientation.
• High level of integrity.
• Good communication skills.
• Selling skills.
• Basic product knowledge.
• Good Interpersonal Skills.
• Problem solving abilities
Area of Residence: Preferably candidates staying around Kampala and the close neighboring towns
Application procedure
If you meet the above requirements please send your CV, application letter and copies of academic certificates to jobs@premiercredit.co.ug addressed to;
The Human Resource Manager
Premier Credit Limited
P.O. Box 6608, Nakasero
Kampala, Uganda
Deadline for application: Friday, 28th June 2024
Date Posted: 2024-06-18
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