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| Uganda Airlines |
10 Baggage Tracing Agents Job Post
Location: Jobs in Uganda 2023 - 2024
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 10
Deadline: July 01 2024
Hiring Organization: Uganda Airlines
Job Details:
Job Description
Open: 10 Vacancies
Reports to: Baggage Tracing Supervisor
Key accountabilities /responsibilities:
• Investigate and report any baggage discrepancy cases at Entebbe Hub and all outstations to the supervisor for resolution.
• Monitor the GHA team's progress in tracking missing baggage and ensure they provide passengers with updated information.
• Follow SOPs to resolve all baggage discrepancy cases
• Deliver exceptional service to all passengers, manage lost and found, and handle damaged baggage.
• Offer alternative solutions for settling baggage claims and assist passengers as needed.
• Trace missing baggage thoroughly, arrange prompt delivery of mishandled baggage, record irregularities, and follow up with passengers daily.
• Update passengers daily on the status of their baggage, ensure phone calls are answered promptly with sufficient responses, and update AHLs in the "FF" element for all communications with passengers.
• Perform any other duties assigned by management.
Competencies:
• Good report writing skills.
• Customer-focused and hospitable.
• Attention to detail and quality.
• Excellent communication and interpersonal skills.
• Confident, decisive, and proactive.
Qualifications (knowledge, skills, experience):
• University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in baggage services.
• At least 1 - 2 years relevant experience in a similar role with a reputable airline or reputable ground handling company.
• World Tracer Training (Mandatory).
• Baggage Reconciliation Services (BRS) Training.
• Airside Safety Training.
• Aviation Safety Awareness Training.
• IATA Dangerous Goods Awareness Training.
• Aviation Safety and Security Awareness Training.
• Airport Operations Experience.
• ICAO Safety Management Systems (SMS) Training/Awareness.
Application procedure
Click Here to apply
Date Posted: 2024-06-18
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