Call Center Credit Collections Officer Job at NFT Consult

NFT Consult

Call Center Credit Collections Officer Job Post

Location: Jobs in Uganda 2023 - 2024

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: April 23 2024

Hiring Organization: NFT Consult

Job Details:

Our client’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. Our client does this by developing and commercializing life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

Job
The Call Center Credit Collections Officer will be responsible for contacting customers with overdue payments, negotiating repayment plans, and resolving issues related to delinquent accounts

Key Responsibilities:
• Conduct outbound calls to customers with overdue payments, providing courteous and professional assistance to collect outstanding balances.
• Negotiate payment arrangements with customers based on their financial situation, while adhering to company policies and procedures.
• Educate customers on their account status, payment options, and consequences of non-payment, ensuring clear and accurate communication.
• Update customer account information accurately and promptly in the system, documenting all collection activities and conversations.
• Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues in a timely and efficient manner.
• Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
• Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.
• Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.
• Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices.

Education, SKills & Qualifications:
• Bachelor's degree in Business Administration, Finance, or related field preferred.
• Minimum of 1-2 years of experience in collections, customer service, or call center roles.
• Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
• Ability to work effectively in a fast-paced environment, multitasking and managing time efficiently.
• Proficiency in MS Office suite and experience with call center software and customer relationship management (CRM) systems.
• Knowledge of regulatory requirements governing collections activities in Uganda is a plus.
• Fluency in English and proficiency in local languages (North, East and Central) preferred.