Graduate Trainees Job at NCBA Bank

NCBA Bank

Graduate Trainees Job Post

Location: Jobs in Uganda 2023 - 2024

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: February 16 2024

Hiring Organization: NCBA Bank

Job Details:

Job Purpose Statement
To offer required support to assigned units/ departments with the purpose of learning and consolidating knowledge through shadowing various staff members, participating in learning experiences, attending meetings in order to achieve a high level of competence and acquire the potential to become a next generation leader and take on substantive roles on successful completion of the program.

Key Accountabilities (Duties and Responsibilities)
Financial & New Business Growth (10%)
• Efficiently and effectively execute on assigned duties.
• Marketing/selling of bank products & Services to both potential and existing customers.
• Identify business improvement opportunities and communicate them to the assigned supervisor as applicable and by so doing actively contribute to the growth and development of the Bank’s business.

Internal Controls, Processes & Procedures (30%)
• Carry out duties assigned duties against laid down. processes and procedures, and within set limits and TAT.
• Participate as an active member in the Graduate Management Program.
• Observe all policies, procedures and demonstrate a way behaviors and values.
• Make sound judgments and make effective, timely decisions.
• Successfully manage and complete all assigned projects and assessments as set requirements.
• Commit to be available to work in any department within the Bank.
• Accurately maintain and update personal portfolio of evidence to ensure all learning received (both on and off the job) is captured over the program period.

Customer Experience (20%)
• Maintain high level customer service standards at all times.
• Maintain TAT in all areas of performance and a high customer service standards at all times, in the banking halls, written communication and on telephone.
• Offer timely and quality service as stipulated by Bank procedure, and report/ escalated appropriately on provided platforms.
• Ensure follow up on customer queries and provide feedback promptly at all times.
• Keep self-updated on existing and new products, to offer customers informed advice and cross sell appropriately.\

Learning and growth (40%)
• Ensure personal growth by continuous learning/training for self through E-learning, internal & external training activities. Career growth enhancement for self through personal development initiatives.i.e.job shadowing to learn other roles.
• Take responsibility for and commit to continuous self-development throughout the 12 month duration of the program in order to achieve a high level of competence as outlined by the program specifications.
• Adopt to different working environments and team cultures.
• Work with assigned supervisor to maintain a performance rating of meet and preferably exceed set expectations.
• Attend and pass all core training prerequisites and programs within the specified time-frames.
• Willingly and continuously share knowledge and learning with program peers as well as coaches and program managers.
• Be positive and courageous and seek opportunities to learn and develop.

Ideal Job Specifications
• Bachelor’s Degree (Second class upper/ equivalent) from a recognized university.
• At least two (2) principal passes at A ‘level/equivalent
• First grade at O ’Level/equivalent (with at least a credit in Math and English)
• Uganda National