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| Cairo bank Uganda |
Branch Manager Job Post
Location: Jobs in Uganda 2023 - 2024
Work Hours: Full-time, 08 hours per day
Salary:
UGX
No. of vacancies: 01
Deadline: November 17 2023
Hiring Organization: Cairo bank Uganda
Job Details:
Job Purpose:
To provide leadership and overall oversight in the execution of the set Branch targets as well as deliver exceptional branch business growth, customer service and profitability.
Reports to: Head of Business
Key Responsibilities:
• Financial Growth, sales growth, business development and profitability
• Formulate and implement sales plans for the branch aimed at increasing new business and sharing of wallet from existing clients.
• To develop and manage a business growth strategy for the branch taking into account the growth potential, competitor activity and the existing customer base.
• Collaborate and coordinate the development and implementation of sales initiatives with Service Delivery Managers, Asset Finance, Treasury, Corporate, and Direct Sales Teams, to maximize cross-selling opportunities.
• In conjunction with the Head of Financial Institutions and Products Development team, conduct product reviews and product development through constant feedback from the market.
• Harness existing and create new competencies to achieve competitive advantage.
• Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.
Customer Service
• Ensures service meets expected CBU standards and branch reports/returns are filed on time.
• Develop a strong customer relationship management system aimed at customer retention and maximizing every relationship.
• Contribute to the branch business targets through strict TAT observance and high-level service delivery standards.
• Coordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.
Operations Management and Compliance
• Ensure that the Bank’s Policies and procedures are adhered to at all times when handling different products
• Ensure branch performance reports are timely & accurate
• Ensure adherence to all KYC & AML processes with regards to new business and proper documentation is in place
• Ensure compliance with operations risk requirements to avoid losses arising from operational lapses
• Ensure all relevant returns are submitted on a timely basis
• Ensure all fees and commissions due to the bank are collected.
• Ensure that the branch achieves a minimum ‘Satisfactory’ audit rating through prompt closure of all audit exceptions sighted.
• Work with the Head of Operations for all aspects of risk/controls including monitoring and evaluating audit and inspection reports and initiating issue closure actions where necessary.
Leadership
• Develop a high-performing and motivated team committed to achieving success.
• Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
• Provide leadership to the assigned team by constantly offering training and guidance on the business expectations.
• To develop and maintain an open communication channel with immediate subordinates and support staff to foster teamwork and facilitate the change processes.
• Support and drive training interventions to address performance/development gaps
Education.
• A Bachelor’s degree Professional qualification in Banking i.e. MBA as added advantage
Experience.
• At least 5 years’ experience in a similar role in a Banking Industry
Skills and competencies.
• Leadership
• Selling skills
• Interpersonal, relationship management and networking skills
• Team player
• Planning and organizational capabilities with attention to detail
Application procedure
Interested candidates should send their application letters together with their curriculum vitae to the Head, of Human Resources at recruitment@cbu.co.ug not later than 5 pm, Friday 17th November, 2023.
Date Posted: 2023-11-15
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