Consultant, Service Job at Standard Bank

Standard Bank

Consultant, Service Job Post

Location: Jobs in Uganda 2023 - 2024

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: July 02 2023

Hiring Organization: Standard Bank

Job Details:

Job Description
To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience.
• Assesses client service requirements and resolves accordingly.
• Generates leads, builds new and maintains existing customer relationships for walk-in customers.
• Migrates customers to digital platforms.
• Creates updates/amends and migrates customer profiles on the appropriate bank digital channels as per laid down procedures.
• Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.

Qualifications
• Bachelors Degree in Business, Commerce or a related field
• 3-4 years experience preferably in a bank environment
• Proven track performance track record in sales and service
• Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling.
• Previous experince dealing with customers

PS: Attach a copy of the below:
• National ID
• Updated detailed CV
• Academic Certificate O level and Alevel
• Academic transcript
• Other supporting documents

Additional Information
Behavioural Competencies
• Good verbal & written communication
• Pays attention to detail
• Diplomatic, able to handle pressure/conflict
• Results-orientated ( target driven across all KRAs)
• Good numerical ability

Technical Competencies
• Computer literacy
• Sales skills
• Customer Understanding
• Client Servicing
• Product Knowledge