Back Office Representative job at Fido

Fido

Back Office Representative job Post

Location:  Jobs in Uganda 2023 - 2024

Work Hours: Full-time, 08 hours per day

Salary: UGX

No. of vacancies: 01

Deadline: 22 May 2023

Hiring Organization: Fido

Job Details:

There are 2 billion adults worldwide who don’t have a bank account. That’s close to 40% of the world’s adult population. 350 million of them live in Sub-Saharan Africa. They are hardworking, young, connected adults that lack access to the traditional banking system. Fido is changing that. We are empowering individuals and entrepreneurs to take advantage of opportunities in Africa.

The latest innovation from Fido called Fido Score will shift power back to the people by empowering them to build and maintain a digital financial track record.

We build consumer products powered by a magical cocktail of real-time mission-critical machine-learning models, behavioral psychology, and financial engineering. We promote meritocracy, act quickly, commit, and worship data.

 Ready for your next career move?

Are you sharp, motivated, and purpose-driven? We are looking for you

 What you will do

As a Back Office Representative, you will report to the Operations Manager and assist with various administrative duties. This includes data analysis and management, transactional reconciliations, and administrative duties.

• Process payments received from multiple channels in accordance with back-office procedures.
• Resolve all payment reconciliation issues according to the agreed turnaround time.
• Monitor transactions and key systems to ensure optimal functionality at all times, and escalate or resolve related problems.
• Coordinate with Finance and Customer Experience teams in the resolution of customer issues.
• Manage administrative tasks and reports related to Back Office.
• Assist in document verifications and customer verifications.

 Who you are

The ideal candidate must have a good understanding of numbers and be able to work as part of a team.  He or she must understand both internal and external user needs and characterization and be able to coordinate activities between the third-party providers and internal teams.

• Bachelor’s degree in Business Administration, Accounting, or a similar field.
• Working knowledge of MS Office Applications (especially MS Excel).
• Working knowledge of CRM platforms will be an advantage.
• Previous work experience as an Office Executive.
• Excellent organizational skills.
• Ability to work as part of a team.
• Excellent written and verbal communication skills.

 

Application procedure

Interested applicants click here to apply

Date Posted: 2023-05-09

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